---
title: "Portal Call Forwarding"
description: "Configure extension call forwarding rules, handle busy, no-answer, and offline states, and manage Follow-Me multi-device ringing."
---

## 📖 Introduction

The **Call Forwarding** module grants subscribers autonomous control over their personal call routing behavior. When stepping away from their desk or traveling, users can redirect incoming calls to colleagues, mobile devices, external PSTN lines, or personal voicemail based on specific telephony conditions.

![User Portal Call Forwarding](/screenshots/apps/user-portal/portal-call-forwarding.png)

---

## 🔀 Call Forwarding Rules

Under the primary **Forwarding** tab, subscribers can activate and customize five distinct telephony redirection states:

| Rule | Trigger Condition | Destination Example |
| :--- | :--- | :--- |
| **Call Forward** | Unconditional immediate forward. Intercepts and redirects all incoming calls before the extension rings. | External cell phone, remote office number, or backup extension. |
| **On Busy** | Triggered when the extension is engaged on another call and has exhausted available call appearances. | Colleague extension (e.g., `2001`) or hunt group. |
| **No Answer** | Triggered when the extension rings past the configured ring timeout threshold without being answered. | Assistant extension (e.g., `2002`) or department overflow. |
| **Not Registered** | Triggered when no SIP client, IP desk phone, or WebRTC session is registered to this extension. | Mobile number (e.g., `+15550192831`). Ensures zero missed calls during power or network outages. |
| **Do Not Disturb (DND)** | Immediately rejects incoming calls and routes them directly to voicemail. | Voicemail Box. |

---

## 📑 Specialized Routing Tabs

The module contains three operational sub-sections:

```mermaid
graph TD
    ForwardingTabs["Call Forwarding Tabs"]
    ForwardingTabs --> Rules["Forwarding (State-Based Rules)"]
    ForwardingTabs --> FollowMe["Follow Me (Multi-Device Hunt)"]
    ForwardingTabs --> Assistant["Personal Assistant (IVR Screening)"]
```

### 1. Forwarding (Default)
Enables precise toggle switches (`Yes` / `No`) and individual text input fields for destination phone numbers or extensions.

### 2. Follow Me
Allows ringing multiple telephone endpoints either simultaneously or sequentially. For example:
- Step 1: Ring desk phone for 10 seconds.
- Step 2: Ring mobile phone simultaneously for 20 seconds.
- Step 3: Route to personal voicemail.

### 3. Personal Assistant
Provides automated caller screening. Callers can be prompted to record their name before the system attempts to bridge the call to the subscriber's mobile line.

---

## 💾 Saving & Canceling Changes

- **Save**: Saves all modified redirection numbers and toggle states to the PostgreSQL database, immediately updating Telephony dialplan routing logic.
- **Cancel**: Restores all fields to their last persisted values without leaving the page.