---
title: "Portal Voicemail & Smart AI"
description: "Manage extension voicemails, listen to in-browser audio recordings, review AI transcriptions, detect caller intent, and identify urgent callback requests."
---

## 📖 Introduction

The **Voicemail** module transforms traditional telephony voicemail boxes into an intelligent, AI-powered communication inbox. Subscribers can review incoming messages, listen to recordings directly within their web browser, filter by read/unread status, and review automated AI-generated transcripts, urgency flags, and extracted callback phone numbers.

![User Portal Voicemail](/screenshots/apps/user-portal/portal-voicemail.png)

---

## 📋 Voicemail Data Grid

The table provides a crystal-clear, structured breakdown of all messages deposited in the user's extension mailbox:

| Column | Field Description | AI & Interactive Features |
| :--- | :--- | :--- |
| **Status Icon** | Mail envelope icon | Distinct blue icon for unread messages; hollow icon for listened messages. |
| **From** | Caller ID Name & Telephone Number | Displays caller identity (e.g., `+1 (555) 019-2831 (Dr. Alexander Bell)`). If the AI engine flags high priority, an orange `🔥 URGENT` badge appears. |
| **AI Insights & Intent** | Extracted Call Purpose | AI-generated summary pill highlighting the caller's objective (e.g., `AI SIP Trunk Latency Review`, `AI Billing Account Reconciliation`). |
| **Date** | ISO Timestamp | Exact arrival date and time of the voicemail message. |
| **Duration** | Playback Length | Total length of the audio recording (e.g., `0:45`, `0:32`). |
| **Status** | Reading Disposition | Highlights `Unread` or `Read` state with dedicated badges. |
| **Actions** | Message Controls | Expand row details (`v`), in-browser audio Play/Pause (`▶`), and Delete (`🗑️`). |

---

## 🤖 Smart Voicemail AI Breakdown

Clicking the expand chevron (`v`) on any message row reveals the comprehensive **Smart Voicemail AI Drawer**:

```
┌─────────────────────────────────────────────────────────────────────────────┐
│ ✦ AI Summary & Insights                                                     │
│ Dr. Alexander Bell is reporting critical latency spikes across trunk-carrier-east │
│ and requests immediate tier-2 callback regarding SLA performance.           │
│                                                                             │
│ 📝 Full Audio Transcription (Whisper)                                       │
│ "Hello, this is Dr. Alexander Bell from technical operations. We are        │
│ noticing persistent RTP packet delay on the primary carrier trunk. Please   │
│ give me a call back at 555-019-2831 as soon as possible. Thank you."        │
│                                                                             │
│ 📞 Callback Number: +1 (555) 019-2831   [📋 Copy]                           │
└─────────────────────────────────────────────────────────────────────────────┘
```

1. **Automatic Transcription**: Audio is processed via Whisper speech-to-text models directly on message arrival.
2. **Intent & Urgency Classification**: Natural language processing analyzes caller sentiment to flag mission-critical emergencies with the `🔥 URGENT` visual badge.
3. **Extracted Callback Number**: Detects any telephone numbers spoken by the caller and provides a one-click copy button (`📋`) to facilitate rapid return calls.

---

## 🔍 Filters and Date Navigation

Subscribers can navigate high-volume mailboxes effortlessly:

- **Status Filters**: Instantly switch between `All`, `Unread`, and `Read`.
- **Date Range Picker**: Focus on voicemails received today, over the last 7 days, or within a customized calendar range.
- **Search Bar**: Real-time filtering by caller name or phone number.
- **Refresh Control**: Manual refresh trigger located on the fixed bottom bar to synchronize new incoming messages instantly.

---

## 💡 Productivity Tips

> [!TIP]
> **One-Click Callback**: Expand an urgent voicemail, copy the extracted callback number, and paste it into the WebRTC Softphone keypad to return the call in seconds.

> [!TIP]
> **Zero Clutter**: If AI integration is disabled by the administrator in **ADMIN > AI Integration**, the Voicemail module seamlessly falls back to standard audio playback without empty placeholders.