Roles
📖 Introduction
Roles define permission sets that can be assigned to users. Create custom roles with specific access to different parts of the system.
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🎯 Default Roles
| Role | Access Level | |
|---|---|---|
| Super Admin | Everything | |
| Administrator | All except system settings | |
| Operator | Manage calls and users | |
| Support | View and manage calls | |
| Viewer | Read-only access |
🖥️ Accessing the Module
Navigation:Admin → Users & Roles → Roles
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📝 Form Fields
| Field | Description | Example | |
|---|---|---|---|
| Name | Role name | Call Center Manager | |
| Description | Role purpose | Manage queues and agents | |
| Enabled | Role is active | Yes |
Permissions
Check permissions to grant:
| Category | Permissions | |
|---|---|---|
| Extensions | View, Create, Edit, Delete | |
| Queues | View, Create, Edit, Delete | |
| Reports | CDR, Statistics, Queue Reports | |
| Settings | General, Email, Security | |
| Admin | Users, Roles, Audit Log |
🚀 Practical Example
Call Center Manager Role
Grant access to:
- ✅ View Extensions
- ✅ View/Edit Queues
- ✅ View/Edit Agents
- ✅ View Queue Reports
- ✅ View Active Calls
- ❌ System Settings
- ❌ User Management
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💡 Tips
TIP
Principle of least privilege: Grant only what's needed.TIP
Create role per function: Sales Manager, Support Lead, etc.---
🔗 Related Modules
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