Authentication Rules
📖 Introduction
Authentication Rules require callers to enter a PIN before proceeding. Use them to restrict access to certain IVRs, conferences, or destinations.
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🎯 Common Use Cases
| Access Point | Protection | |
|---|---|---|
| Executive IVR | Only authorized callers | |
| DISA access | PIN required for dialing out | |
| Conference rooms | PIN to prevent unauthorized access | |
| VPN callback line | Employee verification |
🖥️ Accessing the Module
Navigation:PBX → Incoming Tools → Authentication Rules
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📝 Form Fields
| Field | Description | Example | |
|---|---|---|---|
| Name | Rule identifier | Executive Access | |
| PIN List | List of valid PINs | Executive PINs | |
| Max Attempts | Failed tries before action | 3 | |
| Fail Destination | Where if max attempts exceeded | Hangup | |
| Success Destination | Where after valid PIN | Executive IVR | |
| Announcement | "Please enter your PIN" | default | |
| Enabled | Rule is active | Yes |
🚀 Practical Example
Protect Executive Line
- Create PIN List with executive PINs
- Create Authentication Rule:
Executive PINs
- Max Attempts: 3
- Success: Executive Ring Group
- Fail: Hangup
- Route inbound DID to this auth rule
Now callers must enter a valid PIN to reach executives.
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💡 Tips
TIP
Use unique PINs: Track who accessed the system.TIP
Set low max attempts: 3 is usually sufficient.WARNING
Secure PIN distribution: Treat PINs as passwords.---
🔗 Related Modules
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