Recording Management
📖 Introduction
Recording Management is the central location for all audio files used by your phone system: IVR greetings, announcements, music on hold, voicemail greetings, and more.
---
🎯 Audio File Types
| Type | Used For | |
|---|---|---|
| IVR Greetings | "Press 1 for Sales..." | |
| Announcements | Pre-call messages | |
| Music on Hold | Hold music | |
| Voicemail Greetings | Personal greetings | |
| System Prompts | "Please leave a message" |
🖥️ Accessing the Module
Navigation:PBX → Voicemail → Recording Management
---
📝 Managing Recordings
Upload Audio
- Click + Upload
- Select audio file (WAV or MP3)
- Enter name and category
- Click Upload
| Field | Description | Example | |
|---|---|---|---|
| Name | Recording name | Main IVR Greeting | |
| Category | Organization folder | IVR Greetings | |
| File | Audio file | greeting.wav |
Generate from Text (TTS)
- Click + Generate
- Enter text to speak
- Select voice profile
- Click Generate
- Preview and save
| Field | Description | Example | |
|---|---|---|---|
| Text | What to say | Welcome to Acme Corp... | |
| Voice | TTS voice | alloy | |
| Speed | Speaking speed | 1.0 |
📝 Audio Requirements
| Property | Recommendation | |
|---|---|---|
| Format | WAV (preferred) or MP3 | |
| Sample Rate | 8kHz or 16kHz | |
| Channels | Mono | |
| Quality | Clear, no background noise |
🚀 Practical Example
Create IVR Greeting
Option A: Upload Recording- Record using professional voice talent
- Export as 16kHz mono WAV
- Upload to Recording Management
- Assign to IVR
- Write script: "Thank you for calling Acme Corporation..."
- Generate with professional voice
- Preview and adjust
- Assign to IVR
---
💡 Tips
TIP
Professional voice: Consider hiring voice talent for main greetings.TIP
TTS for flexibility: Easy to update without re-recording.TIP
Organize by category: Makes finding recordings easier.WARNING
Test audio quality: Poor quality reflects badly on your business.---
🔗 Related Modules
- IVRs — Use recordings
- Announcements — Use recordings
- Music on Hold — Hold music
---
← Previous: Voicemail Settings | Next: Music on Hold →