Emergency Numbers
📖 Introduction
Emergency Numbers configuration ensures 911 (and other emergency services) work correctly with your phone system. This is critical for safety compliance.
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🎯 E911 Compliance
E911 (Enhanced 911) sends your location to emergency responders. You must configure:
- Correct caller ID for 911 calls
- Physical location (dispatch address) for each building
- Priority routing that bypasses normal restrictions
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🖥️ Accessing the Module
Navigation:PBX → Incoming Tools → Emergency Numbers
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📝 Form Fields
Emergency Numbers
| Field | Description | Example | |
|---|---|---|---|
| Number | Emergency number | 911 | |
| Priority | Outbound priority | 1 (highest) | |
| Gateway | Trunk for emergency calls | PSTN Primary | |
| Caller ID Override | Force specific caller ID | +15551234567 | |
| Location | Dispatch location | 123 Main St | |
| Enabled | Routing is active | Yes |
Dispatch Locations
| Field | Description | Example | |
|---|---|---|---|
| Name | Location identifier | Main Office | |
| Address | Street address | 123 Main Street | |
| City | City | New York | |
| State | State | NY | |
| ZIP | Postal code | 10001 | |
| Extensions | Extensions at this location | 1001-1099 |
🚀 Practical Example
Configure Multi-Building E911
If your company has offices at two addresses:
Location 1: Headquarters- Extensions 1000-1499
- Address: 123 Main St, New York, NY
- Extensions 1500-1999
- Address: 456 Industrial Ave, Brooklyn, NY
Configure so 911 calls from each location send the correct address.
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⚠️ Critical Requirements
CAUTION
Test 911 routing: But notify local PSAP first. Many jurisdictions have non-emergency test numbers.CAUTION
Update addresses: When you move offices, update emergency addresses immediately.WARNING
Remote workers: VoIP 911 may send wrong location for home workers. Consider cellular backup.CAUTION
Never block 911: Class of Service must always allow emergency calls.---
🔗 Related Modules
- Outbound Routes — Emergency route configuration
- Class of Services — Emergency permissions
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