Extension Status
📖 Introduction
The Extension Status module provides a real-time view of all extensions in your system. You can see which extensions are registered (online), busy on calls, or offline.
What you can do:- Monitor which phones are currently online
- See who is on a call in real-time
- Identify extensions that are offline and may need attention
- View registration details (IP address, user agent, registration time)
---
🎯 Common Use Cases
| Scenario | What You'll See | |
|---|---|---|
| Troubleshooting "my phone won't ring" | Check if extension is registered | |
| Identifying available agents | See who is not on a call | |
| Network troubleshooting | View IP addresses of registered devices | |
| Confirming phone setup | Verify successful registration |
🖥️ Accessing the Module
Navigation:PBX → Extensions → Extension Status
---
📝 Understanding the Display
Status Columns
| Column | Description | Example | |
|---|---|---|---|
| Extension | The extension number | 1001 | |
| Name | User's name | John Smith | |
| Status | Current state (Registered, Away, Busy, Offline) | Registered | |
| IP Address | Where the phone is connecting from | 192.168.1.100 | |
| User Agent | Phone model/software being used | Yealink T46G | |
| Registered Since | When the phone last registered | Feb 3, 2026 10:45 AM |
Status Icons
| Icon | Status | Meaning | |
|---|---|---|---|
| 🟢 | Registered | Phone is online and ready | |
| 🟡 | Away | Phone registered but user set to away | |
| 🔴 | Busy | Currently on a call | |
| ⚫ | Offline | Phone is not registered |
🚀 Practical Example: Troubleshooting an Offline Phone
Scenario
An employee reports their phone is not ringing. You need to check if it's registered.
Step 1: Open Extension Status
Navigate to PBX → Extensions → Extension Status.
Step 2: Search for the Extension
Use the search bar to find the extension number (e.g., 1050).
Step 3: Check the Status
- If Offline: The phone is not connected. Check network, power, or credentials.
- If Registered: The phone is connected. The issue may be with routing.
---
💡 Tips & Best Practices
TIP
Refresh frequently: The status updates in real-time, but you can refresh to see the latest data.TIP
Check User Agent: If an extension shows multiple registrations, check the User Agent column to identify each device.---
🔗 Related Modules
- Extensions — Configure extension settings
- Active Calls — See calls in progress
---
← Previous: Extensions | Next: Bulk Modification →