Call Recording Settings
📖 Introduction
Call Recording Settings configures system-wide recording behavior including storage, retention, transcription, and compliance settings.
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🎯 Recording Overview
| Setting | Purpose | |
|---|---|---|
| Storage location | Where recordings are saved | |
| Retention period | How long to keep recordings | |
| Format | Audio quality and format | |
| Transcription | Speech-to-text conversion | |
| Encryption | Recording security |
🖥️ Accessing the Module
Navigation:PBX → Voicemail → Call Recording Settings
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📝 Form Fields
Storage Tab
| Field | Description | Example | |
|---|---|---|---|
| Storage Type | Local or cloud | Local | |
| Path | Storage directory | /recordings | |
| Format | Audio format | WAV | |
| Quality | Recording quality | High (44kHz) |
Retention Tab
| Field | Description | Example | |
|---|---|---|---|
| Retention Days | Days to keep recordings | 90 | |
| Auto Delete | Delete after retention | Yes | |
| Archive Before Delete | Save to archive first | Yes |
Transcription Tab
| Field | Description | Example | |
|---|---|---|---|
| Enable Transcription | Make text transcripts | Yes | |
| AI Provider | Transcription service | OpenAI Whisper | |
| Language | Recording language | English |
💡 Tips
TIP
Balance quality vs storage: Higher quality = more disk space.TIP
Enable transcription: Searchable call content.WARNING
Legal compliance: Some jurisdictions require consent for recording.---
🔗 Related Modules
- Extensions — Per-extension recording
- CDR Reports — Access recordings
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← Previous: Voice Guide