Direct Dial (DID Mapping)
📖 Introduction
Direct Dial maps external phone numbers (DIDs) directly to internal extensions. When someone calls a specific external number, it rings directly to the assigned extension — no IVR or receptionist needed.
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🎯 Common Use Cases
| Scenario | Configuration | |
|---|---|---|
| Executive direct line | DID → Extension | |
| Dedicated support line | DID → Extension 2001 | |
| Personal business lines | Each salesperson gets a DID |
🖥️ Accessing the Module
Navigation:PBX → Applications → Direct Dial
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📝 Form Fields
| Field | Description | Example | |
|---|---|---|---|
| Name | Identifier | John's Direct Line | |
| DID Number | External phone number | +15551234567 | |
| Extension | Internal extension to ring | 1001 | |
| Enabled | Mapping is active | Yes |
🚀 Practical Example
Give John a Direct Line
| Field | Value | |
|---|---|---|
| DID Number | +15551234001 | |
| Extension | 1001 (John Smith) |
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💡 Tips
TIP
Use for sales teams where customers need direct access.
TIP
Combine with voicemail for personal answering.
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🔗 Related Modules
- Extensions — Configure the destination extension
- Inbound Routes — Manual DID routing
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