Time Conditions

📖 Introduction

Time Conditions route calls differently based on the current time. Use them to send calls to different destinations during business hours vs after hours.

Example:

9 AM - 5 PM → Main IVR
5 PM - 9 AM → After-Hours Message + Voicemail
Weekends → Closed Message

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🎯 Common Use Cases

Time Period	Routing
Business hours	Normal routing (IVR, queues)
After hours	Voicemail or message
Holidays	Closed message
Lunch hour	Limited staff routing
Weekends	Emergency only

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🖥️ Accessing the Module

Navigation: PBX → Routing → Time Conditions

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📝 Form Fields

Field	Description	Example
Name	Condition identifier	`Business Hours`
Extension	Optional direct access	`8100`
Time Group	Schedule to check	`Office Hours`
If Match	Destination when time matches	`IVR: Main Menu`
If No Match	Destination when time doesn't match	`Announcement: After Hours`
Enabled	Condition is active	`Yes`

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🚀 Practical Example: Business Hours Routing

Step 1: Create a Time Group

First, create a Time Group for your business hours (see Time Groups module).

Office Hours Time Group:

Monday-Friday: 9:00 AM - 5:00 PM

Step 2: Create the Time Condition

Field	Value
Name	`Business Hours Check`
Time Group	`Office Hours`
If Match	`IVR: Main Menu`
If No Match	`Announcement: After Hours`

Step 3: Update Inbound Route

Point your main inbound route to this Time Condition instead of directly to the IVR.

Call Flow:

Plaintext

Inbound Call
    ↓
Time Condition
    ↓
Is it 9-5 Mon-Fri?
    ↓
YES → Main IVR
NO  → After Hours Message

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💡 Tips

TIP

Chain time conditions: For complex schedules, route to another time condition.

TIP

Test before go-live: Verify routing at different times of day.

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Time Groups — Define the schedules
Inbound Routes — Route to time conditions
Announcements — After-hours messages

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← Previous: Outbound Routes | Next: Time Groups →