VIP Lists
📖 Introduction
VIP Lists are collections of caller IDs that receive special treatment. Use them with Priority Routing to identify important callers.
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🎯 Common Use Cases
| VIP List | Contains | |
|---|---|---|
| Enterprise Customers | Major account phone numbers | |
| Board Members | Executive contacts | |
| Key Partners | Strategic partners | |
| Press/Media | Journalist contacts |
🖥️ Accessing the Module
Navigation:PBX → Call Center → VIP Lists
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📝 Form Fields
| Field | Description | Example | |
|---|---|---|---|
| Name | List identifier | Enterprise Customers | |
| Description | Notes | Fortune 500 accounts | |
| Enabled | List is active | Yes |
VIP Entries
| Caller ID | Name | Notes | |
|---|---|---|---|
+15551234567 | Acme Corp Main | Primary contact | |
+15559876543 | Widget Inc | CEO direct line | |
+15552468135 | Tech Solutions | Support manager |
🚀 Practical Example
Create Enterprise VIP List
- Create the list with name
Enterprise Customers - Add caller IDs of your top accounts
- Link to Priority Routing rule
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💡 Tips
TIP
Include multiple numbers: Key contacts often call from different phones.TIP
Review periodically: Update as accounts change.---
🔗 Related Modules
- Priority Routing — Use VIP lists for routing
- Blacklist — Opposite: block callers
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← Previous: Priority Routing | Next: Callback Rules →