Announcements
📖 Introduction
Announcements play an audio message to callers before routing them to a destination. This is useful for playing information, warnings, or greetings before connecting the call.
Examples:- "Your call may be recorded for quality purposes..."
- "Our office hours are 9 AM to 5 PM..."
- "Please hold while we connect you..."
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🎯 Common Use Cases
| Scenario | Announcement Content | |
|---|---|---|
| Recording disclosure | "This call may be recorded..." | |
| Business hours info | "We're open Monday-Friday..." | |
| Queue intro | "Please hold for the next available agent" | |
| Holiday message | "We are closed for the holiday..." | |
| Promotional info | "Ask about our current specials!" |
🖥️ Accessing the Module
Navigation:PBX → Applications → Announcements
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📝 Form Fields
| Field | Description | Example | |
|---|---|---|---|
| Name | Internal identifier | Recording Disclosure | |
| Extension | Optional direct extension number | 7001 | |
| Description | Notes about this announcement | Plays before support queue | |
| Audio Type | Recording = audio file, TTS = text-to-speech | Recording | |
| Audio File | Audio file to play (if Recording) | recording_notice.wav | |
| TTS Text | Text to speak (if TTS) | Your call may be recorded... | |
| Destination | Where to route after playing | Queue: Support | |
| Wait for Digit | Can caller press key to skip? | No | |
| Skip Digit | Which key skips the announcement | # | |
| Enabled | Turn on/off | Yes |
🚀 Practical Example: Recording Disclosure
Scenario
Before calls reach the support queue, play: "This call may be recorded for training and quality purposes."
Step 1: Create the Announcement
Go to PBX → Applications → Announcements and click + Add.
Step 2: Configure Settings
| Field | Value | |
|---|---|---|
| Name | Recording Disclosure | |
| Audio Type | TTS | |
| TTS Text | This call may be recorded for training and quality purposes. | |
| Destination | Queue: Support | |
| Wait for Digit | No |
Step 3: Update Inbound Route
Go to your inbound route and change the destination from the Queue to this Announcement.
Flow becomes: Inbound Call → Announcement → Support QueueStep 4: Test
Call in and verify you hear the message before reaching the queue.
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💡 Tips & Best Practices
TIP
Keep it short: Long announcements frustrate callers. Under 10 seconds is best.TIP
Use for legal compliance: Recording notices, consent messages, etc.TIP
Chain announcements: You can route one announcement to another for multiple messages.WARNING
Test audio quality: Poor quality audio reflects badly on your business.---
🔗 Related Modules
- IVRs — Interactive menus with announcements
- Recording Management — Upload audio files
- Inbound Routes — Route incoming calls
- Queues — Call center with hold messages
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