SMS Numbers
📖 Introduction
SMS Numbers are the phone numbers enabled for text messaging. Assign numbers to extensions for two-way SMS communication.
---
🖥️ Accessing the Module
Navigation:SMS → Numbers
---
📝 Form Fields
| Field | Description | Example | |
|---|---|---|---|
| Number | Phone number | +15551234567 | |
| Provider | SMS carrier | Twilio | |
| Assigned To | Extension | 1001 | |
| Type | Local/Toll-free | Local | |
| Enabled | Number is active | Yes |
🚀 Practical Example
Assign SMS to Sales
| Field | Value | |
|---|---|---|
| Number | +15559876543 | |
| Provider | Twilio Primary | |
| Assigned To | Sales Queue (1500) |
---
💡 Tips
TIP
One number per group: Share across team.TIP
Use toll-free for marketing: Better deliverability.---
🔗 Related Modules
- SMS Providers — Provider setup
- SMS Conversations — Message threads