SMS Settings
📖 Introduction
SMS Settings configures system-wide SMS behavior including opt-out keywords, auto-replies, and compliance settings.
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🖥️ Accessing the Module
Navigation:SMS → Settings
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📝 Form Fields
General Settings
| Field | Description | Example | |
|---|---|---|---|
| SMS Enabled | Enable SMS system | Yes | |
| Default Provider | Fallback provider | Twilio | |
| Max Length | Character limit | 160 | |
| Concatenate | Join long messages | Yes |
Compliance Settings
| Field | Description | Example | |
|---|---|---|---|
| Honor Opt-outs | Block opted-out numbers | Yes | |
| Auto STOP Reply | Confirm unsubscribe | Yes | |
| STOP Message | Confirmation text | You've been unsubscribed | |
| Quiet Hours | No messages after | 9 PM - 8 AM |
Auto-Replies
| Field | Description | Example | |
|---|---|---|---|
| After Hours | When office closed | We're closed. Call back at... | |
| No Agent | When no one available | We'll respond shortly |
💡 Tips
TIP
Enable quiet hours: Avoid late-night messages.TIP
Always honor opt-outs: Required by law.---
🔗 Related Modules
- SMS Providers — Provider config
- SMS Opt-outs — Unsubscribe list