CDR Filters
📖 Introduction
CDR Filters are saved search criteria for Call Detail Records. Create filters to quickly find specific types of calls.
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🎯 Common Use Cases
| Filter | Criteria | |
|---|---|---|
| Today's Missed | Today, Status=Missed | |
| Long Calls | Duration > 30 min | |
| International | Destination starts with 011 | |
| Department Calls | Extension 1000-1099 |
🖥️ Accessing the Module
Navigation:Reports → CDR → CDR Filters
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📝 Form Fields
| Field | Description | Example | |
|---|---|---|---|
| Name | Filter name | Sales Missed Calls | |
| Description | Filter purpose | Daily review | |
| Date Range | Time period | Today | |
| Extensions | Filter by extension | 1000-1099 | |
| Direction | Inbound/Outbound/All | Inbound | |
| Status | Answered/Missed/Failed | Missed | |
| Min Duration | Minimum call length | 0 | |
| Max Duration | Maximum call length | (none) | |
| Enabled | Filter is active | Yes |
🚀 Practical Example
Daily Missed Calls Report
| Field | Value | |
|---|---|---|
| Name | Daily Missed | |
| Date Range | Yesterday | |
| Status | Missed | |
| Direction | Inbound |
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💡 Tips
TIP
Schedule reports: Export filtered results automatically.TIP
Create for each team: Sales, Support, Billing.---
🔗 Related Modules
- CDR — Call detail records
- Call Statistics — Aggregate data
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← Previous: CDR | Next: IVR Statistics →