Feature Categories
📖 Introduction
Feature Categories group related PBX features together for permission management. Instead of enabling features one by one, assign categories to Class of Service profiles.
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🎯 Common Use Cases
| Category | Includes | |
|---|---|---|
| Basic Calling | Make/receive calls | |
| Voicemail | VM access, VM to email | |
| Call Forwarding | Forward always, on busy, no answer | |
| Recording | On-demand recording | |
| Advanced | Transfer, conference, park |
🖥️ Accessing the Module
Navigation:PBX → Class of Service → Feature Categories
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📝 Form Fields
| Field | Description | Example | |
|---|---|---|---|
| Name | Category name | Advanced Features | |
| Description | Notes | Transfer, conference, park | |
| Features | List of included features | (see below) | |
| Enabled | Category is active | Yes |
Available Features
- Blind Transfer
- Attended Transfer
- Conference
- Call Park
- Call Pickup
- Intercom
- Voicemail Access
- Call Recording
- Do Not Disturb
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💡 Tips
TIP
Create role-based categories: Sales, Support, Executives, etc.---
🔗 Related Modules
- Class of Services — Assign categories
- Feature Codes — Dial codes for features
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← Previous: Route Selections | Next: Customer Codes →