Call Flows
📖 Introduction
Call Flows allow quick routing changes with a toggle. Create a Call Flow to switch between "Day Mode" and "Night Mode" with a phone dial code or button.
Example: Receptionist presses 28 to toggle after-hours mode without accessing the admin panel.---
🎯 Common Use Cases
| Call Flow | Toggle Between | |
|---|---|---|
| Open/Closed | IVR ↔ Closed Message | |
| Holiday Mode | Normal ↔ Holiday Greeting | |
| Forwarding | Office ↔ Cell Phone | |
| Maintenance | Normal ↔ "System Down" Message |
🖥️ Accessing the Module
Navigation:PBX → Incoming Tools → Call Flows
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📝 Form Fields
| Field | Description | Example | |
|---|---|---|---|
| Name | Flow identifier | After Hours Toggle | |
| Feature Code | Code to toggle | 28 | |
| Current State | Active destination | Day Mode | |
| Enabled | Flow is active | Yes |
State Destinations
| State | Destination | |
|---|---|---|
| Day Mode | Main IVR | |
| Night Mode | After Hours Announcement |
🚀 Practical Example
After Hours Toggle
- Create Call Flow "After Hours"
- Feature Code:
28 - Day Mode: Route to
Main IVR - Night Mode: Route to
Closed Announcement
- Receptionist dials
28 again in morning to toggle back
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💡 Tips
TIP
BLF button: Program phone button as call flow toggle.TIP
Train staff: Make sure they know the toggle code.WARNING
Don't forget to toggle back: Use Time Conditions for automatic switching.---
🔗 Related Modules
- Time Conditions — Automatic time-based routing
- Inbound Routes — Route destinations
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