Outbound Routes
📖 Introduction
Outbound Routes determine which gateway to use when users dial external numbers. Routes match dial patterns and send calls through the appropriate trunk.
Example:- Local calls (7 digits) → Local carrier
- Long distance (1+10 digits) → Primary VoIP provider
- International (011+) → International carrier
- Emergency (911) → Primary trunk with priority
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🎯 Common Use Cases
| Call Type | Route To | |
|---|---|---|
| Local calls | Local carrier (cheapest) | |
| Long distance | VoIP provider | |
| International | Specialized intl carrier | |
| Emergency (911) | Primary trunk (highest priority) | |
| Toll-free (1-800) | Free via any trunk |
🖥️ Accessing the Module
Navigation:PBX → Routing → Outbound Routes
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📝 Form Fields
| Field | Description | Example | |
|---|---|---|---|
| Name | Route identifier | Long Distance | |
| Dial Pattern | Numbers this route handles | 1NXXNXXXXXX | |
| Strip Digits | Digits to remove before dialing | 0 | |
| Prepend | Digits to add before dialing | +1 | |
| Priority | Route order | 5 | |
| Gateway | Trunk to use | Twilio Production | |
| Failover Gateway | Backup trunk | Telnyx Backup | |
| Enabled | Route is active | Yes |
Dial Pattern Reference
| Pattern | Meaning | Matches | |
|---|---|---|---|
X | Any digit 0-9 | 5, 9, etc. | |
N | Any digit 2-9 | 2, 7, etc. | |
Z | Any digit 1-9 | 1, 5, etc. | |
. | One or more of anything | Everything else | |
[123] | Any listed digit | 1, 2, or 3 |
Common Patterns
| Pattern | Description | |
|---|---|---|
NXXNXXXXXX | 10-digit US local | |
1NXXNXXXXXX | 11-digit US long distance | |
011. | International | |
911 | Emergency | |
1800NXXXXXX | Toll-free |
🚀 Practical Example: US Dial Plan
Create Routes for US Calling
Route 1: Emergency (911)| Field | Value | |
|---|---|---|
| Name | Emergency 911 | |
| Pattern | 911 | |
| Priority | 1 | |
| Gateway | Primary Trunk |
| Field | Value | |
|---|---|---|
| Name | Local 10-digit | |
| Pattern | NXXNXXXXXX | |
| Prepend | +1 | |
| Priority | 5 | |
| Gateway | Primary Trunk |
| Field | Value | |
|---|---|---|
| Name | Long Distance | |
| Pattern | 1NXXNXXXXXX | |
| Prepend | + | |
| Priority | 10 | |
| Gateway | Primary Trunk |
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💡 Tips & Best Practices
TIP
Emergency routes first: Always give 911 the highest priority (lowest number).TIP
Set up failover: If your primary trunk goes down, calls automatically use backup.TIP
Test with real calls: Verify routes work before going live.WARNING
Emergency routing is critical: Test 911 routing regularly (with your local PSAP's permission).---
🔗 Related Modules
- Gateways — Trunks used by routes
- Class of Services — Restrict user access to routes
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← Previous: Inbound Routes | Next: Time Conditions →