Pickup Groups
📖 Introduction
Pickup Groups allow you to answer a ringing phone from your own desk. If a colleague's phone is ringing and they're away, you can dial a pickup code to answer their call.
How it works:- A phone in your pickup group rings
- You dial the pickup code (e.g.,
8) - The call is transferred to your phone
- You're now connected to the caller
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🎯 Common Use Cases
| Scenario | Pickup Group | |
|---|---|---|
| Nearby colleague away from desk | Pick up their call | |
| Reception backup | Anyone can cover the front desk | |
| Sales team support | Team members help each other | |
| Executive assistants | Answer boss's line when needed |
🖥️ Accessing the Module
Navigation:PBX → Applications → Pickup Groups
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📝 Form Fields
| Field | Description | Example | |
|---|---|---|---|
| Name | Group identifier | Sales Team | |
| Pickup Code | Feature code to pick up calls | 8 | |
| Description | Notes | Sales department pickup | |
| Enabled | Group is active | Yes |
Members
Add extensions that can pick up each other's calls:
| Extension | Name | |
|---|---|---|
1010 | Alice (Sales) | |
1011 | Bob (Sales) | |
1012 | Carol (Sales) | |
1013 | David (Sales) |
🚀 Practical Example: Sales Team Pickup
Scenario
Allow sales team members to answer each other's phones.
Step 1: Create the Pickup Group
| Field | Value |
|---|---|
| Name | Sales Team Pickup |
Step 2: Add Sales Team Extensions
Add extensions 1010, 1011, 1012, 1013.
Step 3: How to Use
When Alice (1010) is ringing and Bob (1011) wants to answer:
- Bob picks up his phone
- Bob dials
8 - Bob is now connected to Alice's caller
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💡 Tips & Best Practices
TIP
Group by physical proximity: People nearby should be in the same group.TIP
Group by team: Natural backup within teams.TIP
Use BLF: Configure BLF buttons to see who's ringing before picking up.---
🔗 Related Modules
- Extensions — BLF supervision for monitoring
- Feature Codes — Configure pickup code
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← Previous: Paging Groups | Next: Speed Dials →*