Caller ID Lookup
📖 Introduction
Caller ID Lookup queries external databases to get the caller's name. This displays helpful information on the phone screen when calls arrive.
---
🎯 Common Use Cases
| Lookup Source | Information | |
|---|---|---|
| CNAM database | Caller name | |
| CRM integration | Customer name + account | |
| Internal directory | Employee names | |
| Google Contacts | Personal contacts |
🖥️ Accessing the Module
Navigation:PBX → Incoming Tools → Caller ID Lookup
---
📝 Form Fields
| Field | Description | Example | |
|---|---|---|---|
| Name | Source name | OpenCNAM | |
| Type | Lookup type | HTTP API | |
| URL | API endpoint | https://api.opencnam.com/v3/... | |
| API Key | Authentication | your-api-key | |
| Timeout | Max wait (ms) | 500 | |
| Cache | Store results | Yes | |
| Cache TTL | Cache duration (hours) | 24 | |
| Enabled | Source is active | Yes |
🚀 Practical Example
Configure OpenCNAM Lookup
| Field | Value | |
|---|---|---|
| Name | OpenCNAM | |
| Type | HTTP API | |
| URL | https://api.opencnam.com/v3/phone/{{number}} | |
| API Key | your-key | |
| Timeout | 500 | |
| Cache | Yes |
---
💡 Tips
TIP
Use caching: Reduces API costs and speeds lookups.TIP
Set short timeout: Long lookups delay call ringing.TIP
Internal directory first: Free and faster than external lookups.---
🔗 Related Modules
- Inbound Routes — Where lookups apply
- Extensions — Caller ID display
---
← Previous: Dynamic Routing | Next: Reminder Calls →