SMS Opt-outs
📖 Introduction
SMS Opt-outs tracks numbers that have unsubscribed from SMS. Essential for compliance with messaging regulations (TCPA, GDPR).
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⚠️ Compliance Critical
CAUTION
Never message opt-outs: Legal penalties for non-compliance.---
🖥️ Accessing the Module
Navigation:SMS → Opt-outs
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📝 Opt-out List
| Column | Description | |
|---|---|---|
| Number | Unsubscribed phone | |
| Date | When opted out | |
| Method | How (STOP, web, etc.) | |
| Reason | Optional notes |
🔄 How Opt-outs Work
- User texts STOP to your number
- System adds to opt-out list
- Future messages blocked
- User can text START to resubscribe
Keywords
| Keyword | Action | |
|---|---|---|
| STOP | Unsubscribe | |
| UNSUBSCRIBE | Unsubscribe | |
| START | Resubscribe | |
| SUBSCRIBE | Resubscribe |
📝 Manual Management
| Action | Purpose | |
|---|---|---|
| Add | Manually add opt-out | |
| Remove | Remove if user resubscribes | |
| Import | Bulk add from CSV | |
| Export | Download list |
💡 Tips
TIP
Review regularly: Clean up old opt-outs.TIP
Document consent: Track how users opt-in.CAUTION
Check before campaigns: Always filter opt-outs.---
🔗 Related Modules
- SMS Messages — Message history
- SMS Settings — Compliance settings