Ring Groups

📖 Introduction

A Ring Group allows you to ring multiple extensions at once when a call comes in. This ensures calls are answered quickly, even if some team members are busy.

• A call arrives at the ring group
• Multiple phones ring (simultaneously or in sequence)
• The first person to pick up gets the call
• Others stop ringing

---

🎯 Common Use Cases

📋 Prerequisites

• [ ] Extensions created for group members
• [ ] Decide on ring strategy (simultaneous vs sequential)

---

🖥️ Accessing the Module

---

📝 Form Fields

General Tab

Ring Settings Tab

Ring Strategies

Members Tab

Add extensions to the ring group:

• Timeout: How long this specific phone rings

No Answer Tab

🚀 Practical Example: Sales Team Ring Group

Scenario

Create a ring group for the sales team where:

• All 4 sales reps ring simultaneously
• After 30 seconds, goes to sales voicemail
• Busy members are skipped

Step 1: Create the Ring Group

Go to PBX → Applications → Ring Groups and click + Add.

Step 2: Configure General Settings

Step 3: Configure Ring Settings

Step 4: Add Members

Step 5: Configure No Answer

Step 6: Save and Test

1. Click Save
2. Dial 6001 from another extension
3. Verify all 4 phones ring
4. Let it timeout and verify voicemail answers

---

💡 Tips & Best Practices

---

❓ Frequently Asked Questions

A: Ring Groups are simpler - they just ring phones. Queues add features like hold music, position announcements, callbacks, and agent availability tracking.

---

A: Yes! You can add external numbers or mobile phones as members.

---

A: Check:

1. Members are enabled in the list
2. Skip Busy Members isn't excluding them
3. Extensions are registered (check Extension Status)

---

🔗 Related Modules

• Extensions — Create members for the group
• Queues — Advanced call distribution
• IVRs — Route IVR options to ring groups
• Time Conditions — Change ring group by time

---