Inbound Routes
📖 Introduction
Inbound Routes determine where incoming calls go based on the number that was dialed (DID). When someone calls your phone number, the inbound route decides which destination answers.
Example:- Calls to +1-555-123-4567 → Main IVR
- Calls to +1-555-123-4568 → Support Queue
- Calls to +1-555-123-4569 → Extension 1001 (Direct Line)
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🎯 Common Use Cases
| DID Number | Destination | |
|---|---|---|
| Main line | IVR/Auto-Attendant | |
| Support line | Support Queue | |
| Sales line | Sales Ring Group | |
| Executive direct line | Extension | |
| Fax line | Fax Device |
🖥️ Accessing the Module
Navigation:PBX → Routing → Inbound Routes
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📝 Form Fields
| Field | Description | Example | |
|---|---|---|---|
| Name | Route identifier | Main Number Route | |
| DID Pattern | Number pattern to match | +15551234567 | |
| CID Pattern | Caller ID pattern (optional) | (empty = all) | |
| Destination Type | Where to send the call | IVR | |
| Destination | Specific destination | Main Menu | |
| Priority | Route order (lower = first) | 1 | |
| Enabled | Route is active | Yes |
DID Pattern Examples
| Pattern | Matches | |
|---|---|---|
+15551234567 | Exact number only | |
+1555 | Any number starting with +1555 | |
| All numbers (catch-all) |
🚀 Practical Example: Main Number to IVR
Scenario
Route your main company number to the main IVR menu.
Step 1: Create the Inbound Route
| Field | Value | |
|---|---|---|
| Name | Main Number | |
| DID Pattern | +15551234567 | |
| Destination Type | IVR | |
| Destination | Main Menu | |
| Priority | 1 |
Step 2: Test
Call your main number and verify the IVR answers.
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💡 Tips & Best Practices
TIP
Create a catch-all route: A TIP
Use priorities: More specific routes should have lower priority numbers.TIP
Document your DIDs: Keep a spreadsheet of all DIDs and their purposes.---
🔗 Related Modules
- Gateways — Where calls come from
- IVRs — Common destination
- Time Conditions — Route differently by time
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← Previous: Gateways | Next: Outbound Routes →*