Parking Lots
📖 Introduction
Call Parking allows you to "park" a call in a virtual slot so that someone else can pick it up from any phone. It's like putting a call on hold that anyone in the office can retrieve.
How it works:- You receive a call
- You transfer it to a parking slot (e.g., 7001)
- The system announces the slot number
- Anyone can dial 7001 to pick up the parked call
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🎯 Common Use Cases
| Scenario | How It Helps | |
|---|---|---|
| Unknown caller asks for someone | Park the call, page for that person | |
| Need to find information | Park the call while you research | |
| Transfer between floors/buildings | Park and announce over intercom | |
| Busy receptionist | Park calls for team members to retrieve |
🖥️ Accessing the Module
Navigation:PBX → Applications → Parking Lots
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📝 Form Fields
| Field | Description | Example | |
|---|---|---|---|
| Name | Parking lot identifier | Main Parking | |
| Extension | Slot range start | 7000 | |
| Slot Count | Number of parking slots | 10 | |
| Music on Hold | What parked callers hear | default | |
| Timeout | Seconds before timeout action | 120 | |
| Timeout Destination | Where call goes on timeout | Extension: 1000 | |
| Enabled | Parking lot is active | Yes |
NOTE
If Extension is 7000 and Slot Count is 10, the slots will be 7001-7010.
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🚀 Practical Example: Setting Up Call Parking
Scenario
Create a parking lot with 5 slots (7001-7005) for the front office.
Step 1: Create the Parking Lot
Go to PBX → Applications → Parking Lots and click + Add.
Step 2: Configure Settings
| Field | Value | |
|---|---|---|
| Name | Front Office Parking | |
| Extension | 7000 | |
| Slot Count | 5 | |
| Timeout | 120 | |
| Timeout Destination | Extension: 1000 (Receptionist) |
Step 3: How to Use
To park a call:- While on a call, press Transfer
- Dial
7000(or next available slot) - Complete the transfer
- System announces "Parked in slot 7001"
- Pick up any phone
- Dial
7001(or the announced slot) - You're connected to the caller
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💡 Tips & Best Practices
TIP
Set reasonable timeout: 2 minutes (120s) gives time to find the right person.TIP
Route timeout to receptionist: So parked calls don't get lost.TIP
BLF buttons: Configure parking slots as BLF buttons to see occupied slots.---
🔗 Related Modules
- Feature Codes — Configure parking feature codes
- Paging Groups — Announce parked calls
- Extensions — BLF for parking slots
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