Custom Applications
📖 Introduction
Custom Applications allow you to route calls through custom Lua scripts for advanced logic. This is for advanced use cases that can't be handled by standard IVRs or routing.
Examples:- Look up caller in database and route based on account status
- Integration with external APIs (CRM, ticketing systems)
- Complex time-based routing with multiple conditions
- Custom IVR logic with dynamic prompts
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🎯 Common Use Cases
| Scenario | Custom Logic | |
|---|---|---|
| VIP caller routing | Check database for VIP status | |
| Account balance announcements | Query billing system | |
| Appointment reminders | Check scheduling system | |
| Survey after call | Collect and store responses |
🖥️ Accessing the Module
Navigation:PBX → Applications → Custom Applications
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📝 Form Fields
| Field | Description | Example | |
|---|---|---|---|
| Name | Application identifier | VIP Lookup | |
| Extension | Number to reach this app | 9100 | |
| Script Path | Path to Lua script | /scripts/vip_lookup.lua | |
| Arguments | Parameters to pass to script | api_url=http://... | |
| Enabled | Application is active | Yes |
💡 Tips
WARNING
Custom Applications require Lua programming knowledge. Work with your system administrator or developer.
TIP
Test scripts thoroughly in a development environment first.
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🔗 Related Modules
- IVRs — For standard menu routing
- Dynamic Destinations — HTTP-based routing
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