Music on Hold
📖 Introduction
Music on Hold plays audio when callers are on hold, parked, or waiting in queues. Good hold music improves caller experience.
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🎯 Music Categories
| Category | Purpose | |
|---|---|---|
| Default | General holding | |
| Sales | Sales queue | |
| Support | Support queue | |
| Holiday | Seasonal themes |
🖥️ Accessing the Module
Navigation:PBX → Voicemail → Music on Hold
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📝 Form Fields
| Field | Description | Example | |
|---|---|---|---|
| Name | Music category name | Default Hold Music | |
| Shuffle | Random order | Yes | |
| Mode | Local files or stream | Local | |
| Files | Audio files in category | (upload list) | |
| Enabled | Category is active | Yes |
Upload Music Files
- Click + Add Files
- Select audio files (MP3 or WAV)
- Files are added to the category
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💡 Tips
TIP
Use royalty-free music: Avoid copyright issues.TIP
Enable shuffle: Prevents repetitive loops.TIP
Include announcements: Mix messages with music ("Your call is important...").WARNING
Music licensing: Commercial music requires licensing.---
🔗 Related Modules
- Queues — Queue hold music
- Parking Lots — Parked call music
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← Previous: Recording Management | Next: Voice Guide →