Email Templates

📖 Introduction

Email Templates customize the content of system-generated emails — voicemail notifications, password resets, and alerts.

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🖥️ Accessing the Module

Navigation: Admin → System → Email Templates

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📝 Available Templates

Template	Purpose
Voicemail	New voicemail notification
Fax	Incoming fax notification
Password Reset	User password reset
Recording Ready	Recording available
System Alert	System notifications
Queue Callback	Callback notification

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📝 Template Editor

Field	Description
Subject	Email subject line
Body	Email content (HTML)
Variables	Dynamic placeholders

Available Variables

Variable	Replaced With
`{{caller_name}}`	Caller's name
`{{caller_number}}`	Caller's number
`{{date}}`	Date/time
`{{extension}}`	Extension number
`{{duration}}`	Call duration
`{{link}}`	Download link

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🚀 Practical Example

Custom Voicemail Template

Plaintext

Subject: New Voicemail from {{caller_name}}

Hi {{extension_name}},

You have a new voicemail:
- From: {{caller_name}} ({{caller_number}})
- Date: {{date}}
- Duration: {{duration}}

Listen: {{link}}

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💡 Tips

TIP

Keep it simple: Clear, concise emails.

TIP

Test templates: Send test emails after changes.

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Email Settings — SMTP config
Voicemail Settings — Voicemail config