CDR (Call Detail Records)
📖 Introduction
Call Detail Records (CDR) is a searchable log of all calls through your phone system. Use it for troubleshooting, billing, quality assurance, and analytics.
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🎯 Information Available
| Data | Description | |
|---|---|---|
| Date/Time | When call occurred | |
| Caller | Who made the call | |
| Destination | Where call went | |
| Duration | Call length | |
| Status | Answered, missed, failed | |
| Recording | Link to recording (if enabled) | |
| Cost | Call cost (if configured) |
🖥️ Accessing the Module
Navigation:Reports → CDR
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📝 CDR List View
| Column | Description | |
|---|---|---|
| Date | Call date/time | |
| Caller | Caller ID/Extension | |
| Destination | Number dialed | |
| Duration | Length (mm:ss) | |
| Direction | Inbound/Outbound/Internal | |
| Status | Answered/Missed/Failed | |
| Recording | Play/Download button |
Filtering
| Filter | Options | |
|---|---|---|
| Date Range | Start to End date | |
| Extension | Specific extension | |
| Direction | Inbound/Outbound/Internal | |
| Status | Answered/Missed/Failed | |
| Caller ID | Search by number |
🚀 Practical Example
Find All Missed Calls Last Week
- Set Date Range: Last 7 days
- Set Status: Missed
- Click Search
- Review results
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💡 Tips
TIP
Export to CSV: Download for analysis in Excel.TIP
Filter by extension: Find specific user's calls.TIP
Check recordings: Play back for quality assurance.---
🔗 Related Modules
- Call Statistics — Aggregate statistics
- Active Calls — Real-time calls
- Queue Reports — Queue analytics
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Next: Call Statistics →