Ring2All PBX Documentation

Comprehensive documentation for all Ring2All PBX modules

Section	Description
Dashboard	System overview and monitoring
PBX	Extensions, Applications, Call Center, Routing
SMS	Text messaging, Providers, Routes
Reports	CDR, IVR Statistics, Audit Logs
Settings	PBX Configuration, Voice, Technology
Administration	Users, Security, Tenants, Network

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Dashboard

Module	Description
Dashboard	Customizable monitoring widgets

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PBX

Extensions

Module	Description
Extensions	SIP endpoints, voicemail, call forwarding
Extension Status	Real-time extension monitoring
Bulk Modification	Mass update extensions
Hot Desking	Roaming user profiles

Applications

Module	Description
Callback System	Automated callback management
Callback Profiles	Callback behavior templates
Conferences	Audio/video conferencing
Custom Applications	Lua script routing
Direct Dial	Extension-to-DID mapping
Direct Route	Trunk pass-through
DISA	Direct Inward System Access
Dynamic Destinations	HTTP/database routing
Dial Profiles	Call behavior templates
Feature Codes	Dialable shortcuts
Paging Groups	Intercom and paging
Parking Lots	Call parking
Pickup Groups	Call pickup
PIN Lists	Access code lists
Speed Dials	Quick dial numbers
Voicemail Broadcast Groups	Mass voicemail

Class of Service

Module	Description
Class of Services	Dial permission profiles
Authorization Codes	Dial code authorization
Customer Codes	Client billing codes
Dial Rule Restrictions	Number pattern blocking
Feature Categories	Feature grouping
Route Selections (ARS)	Automatic route selection

Call Center

Module	Description
Queues	ACD queue management
Agents	Agent management
Ring Groups	Simultaneous/sequential ringing
Priority Routing	VIP caller routing
VIP Lists	VIP caller lists

Calls Routing

Module	Description
Gateways	SIP trunk management
Inbound Routes	DID routing
Outbound Routes	Dial plan routes
Dynamic Routing	Callback routing

Incoming Call Tools

Module	Description
Announcements	Audio playback
Authentication Codes	Inbound PIN auth
Blacklist	Call blocking
Caller ID Lookup	CNAM lookups
CID Modifiers	Caller ID manipulation
IVRs	Auto attendants
Call Flows	Toggle routing
Time Conditions	Time-based routing
Time Groups	Schedule definitions

Emergency Calls

Module	Description
Emergency Numbers	E911 numbers
Dispatchable Locations	Location info

Virtual Faxes

Module	Description
Fax Devices	Virtual fax endpoints
Send Fax	Web fax sending
Fax Viewer	Fax history

PBX Tools

Module	Description
PBX CLI	FreeSWITCH console
Languages	Voice prompt languages
Log File Viewer	System logs
Phonebooks	Contact directories
Weak Passwords	Security audit

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SMS Messaging

Module	Description
SMS Overview	Complete SMS module documentation
Providers	SMS carrier configuration (Twilio, Telnyx, etc.)
Numbers	SMS-enabled phone numbers
Routes	Message routing by destination
Settings	Domain-level SMS configuration
Messages	Message history and status
Opt-outs	Compliance and unsubscribe management

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Reports

CDR Reports

Module	Description
Call Detail Records	Call history
CDR Filters	Saved search filters

PBX Reports

Module	Description
Active Calls	Real-time call monitor
SIP Endpoints	Registration status

IVR Reports

Module	Description
IVR Statistics	Menu analytics

Call Center Reports

Module	Description
Queue Callback Report	Callback analytics

System Reports

Module	Description
Audit Logs	Admin activity
Change History	Configuration changes
Security Logs	Auth events
My Activity	Personal logs

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Settings

PBX Settings

Module	Description
System General	Domain defaults
System Vars	FreeSWITCH globals
Voicemail Settings	VM configuration
Conference Profiles	Conference templates
Queue Profiles	Queue templates
ESL Users	Event Socket access
CDR Settings	CDR export config
Logging Settings	Log configuration

Voice Prompts

Module	Description
PBX Voice Guide	Prompt catalog
Music on Hold	Hold music sources
Recording Management	Audio library

Technology

Module	Description
SIP Profiles	FreeSWITCH SIP config
Device SIP Profiles	Phone templates
Gateway SIP Profiles	Trunk templates
Media Engines	External RTPEngine pools

CRM

Module	Description
CRM Integrations	CRM connections

Provisioning

Module	Description
Vendors	Phone manufacturers
Device Models	Phone models
Templates	Config templates
Devices	Device inventory
Security Settings	HTTP auth

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Administration

Users & Access

Module	Description
Users	Admin accounts
Role Profiles	Permission sets
Log Profiles	Audit settings
API Keys	REST API keys

System Settings

Module	Description
Telephony Servers	FreeSWITCH servers
System Misc	Timezone, NTP
Branding	White-labeling
Email Settings	SMTP config
Email Templates	Email customization
Certificates	SSL/TLS management
HTTP Server	Nginx config

Multi-Tenant

Module	Description
Tenants	Organization management
Telephony Domains	SIP domains

Firewall

Module	Description
Firewall Settings	Fail2Ban config
Access Control	IP whitelist/blacklist
Firewall Services	Port definitions
Firewall Rules	nftables rules
GeoFirewall	Country blocking

Network

Module	Description
Network Configuration	Interface settings
OpenVPN Server	VPN server
OpenVPN Client	Site-to-site VPN

Maintenance

Module	Description
Backup & Restore	Data protection
Cron Profiles	Schedule templates
System Cleanup	Data retention
Custom Tasks	Script scheduler

AI Integration

Module	Description
AI Providers	API credentials
AI Profiles	AI configuration
AI Translator Profiles	Real-time simultaneous translation
AI Agents	Voice and Web AI assistants
Knowledge Sources	AI Web Crawler data ingestion

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Module Count Summary

Section	Modules
PBX Extensions	4
PBX Applications	16
PBX Class of Service	6
PBX Call Center	5
PBX Routing	4
PBX Incoming Tools	9
PBX Emergency	2
PBX Fax	3
PBX Tools	5
SMS Messaging	7
Reports	9
Settings	18
Administration	23
Total	111

--- Documentation last updated: January 2026

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