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Ring2All Documentation

Portal Call History

2 min readUpdated: Sep 26, 2026
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📖 Introduction

Section titled “📖 Introduction”

The Call History module gives subscribers full visibility into every inbound, outbound, and internal telephony interaction conducted on their extension. Powered by real-time records from Telephony Server and the PostgreSQL CDR database, users can investigate call timestamps, talk duration, billable seconds, and call termination reasons.

User Portal Call History

📋 Call Log Data Grid

Section titled “📋 Call Log Data Grid”

The interface organizes personal call data with standardized column metrics:

Column Data Represented Operational Meaning
Direction Icon Color-coded icon 🟢 Inbound (green), 🔵 Outbound (blue), 🔴 Missed / No Answer (red), 🟣 Internal (purple).
Caller Calling party Originating extension (e.g., 2001) or external CLI / Caller ID number.
Destination Called party The targeted telephone number, DID, ring group, or internal extension.
Direction Text classification Explicit badge: Inbound, Outbound, or Internal.
Date / Time Timestamp Start timestamp of the telephony session (YYYY/MM/DD-HH:MM:SS).
Duration Total Session Time Full ring-to-hangup length of the call session (e.g., 5:00, 10:00).
Billable Sec. Connected Audio Time Exact duration during which media flowed between endpoints (e.g., 4:45, 9:50).
Status Q.850 / SIP Disposition Telephony Server termination code (NORMAL_CLEARING, NO_ANSWER, USER_BUSY, CALL_REJECTED).

🔍 Granular Filters & Search

Section titled “🔍 Granular Filters & Search”

To quickly locate specific conversations among hundreds of records, the Call History toolbar provides multi-parameter filtering:

  1. Direction Filters:
    • All: Unfiltered view of all telephony interactions.
    • Inbound: Calls received from external numbers or colleagues.
    • Outbound: Calls initiated by the subscriber.
    • Internal: Extension-to-extension peer calls within the same PBX tenant domain.
  2. Date Range Picker: Select standard quick periods (Today, Last 7 Days, Current Month) or a custom date range.
  3. Caller Search: Filter instantly by originating telephone number.
  4. Destination Search: Filter records by dialed digits or recipient extension.
  5. Page Size Selector: Switch between 25, 50, and 100 rows per page.

💡 Operational Tips

Section titled “💡 Operational Tips”

[!TIP] Check Billable Seconds: If a customer reports a dropped call, compare Duration against Billable Sec. to verify whether audio was successfully established before termination.

[!TIP] Follow Up on Missed Calls: Filter by Inbound and scan for NO_ANSWER status to quickly identify missed caller opportunities and initiate return calls.